Types of Contact with Silver Oak Casino Support Service

Silver Oak Casino attracts new players with generous bonuses. They are issued for spinning the Wheel of Fortune, making a deposit, and entering promo codes. Players just need to register an account to get access to all the offers. If you have any difficulties, technical support at Silver Oak Casino. You can leave a message around the clock. The answer comes no later than one day from the moment of the application, depending on the method of contact.

Registered users and customers without an account can leave a request. Contact details are published on the official website.

Types of Communication with Clients

Two channels of communication with support are organized for players. Live chat is more suitable for solving urgent tasks when you need to get an answer within a few minutes. E-mail communication is suitable if you have a serious problem and wants to illustrate it with screenshots.

If the user is already registered in the system, it is better to first log in to the Personal Account. To do this, go to the site and click on the “Login” button. Authorization is carried out by login and password. A quick login is also available when using accounts in the Steam and VKontakte systems.

Live Chat

To call the form for communication with support, you need to:

1. Go to the Silver Oak casino site. .Go to Personal Account if an account has already been created
2. Select “Supports” from the left side menu. He is last on the list.
3. On the right side of the site, an online chat will be displayed for communication with a consultant.
4. A quick answer is selected from the list of ready ones. Also, the essence of the appeal can be painted independently.

It is important to clearly describe the problem so that support can answer the first time. Chat supports sending screenshots.

E-mail

Minus communication in support via email — you will have to wait longer for an answer than in live chat. But the client does not need to constantly monitor the casino site. The e-mail address to which technical support receives requests from players is indicated on the website in the “Contacts” section.

You need to:

1. Go to your mail client and create a new letter.
2. In the subject, specify the reason for the appeal and indicate the login in the system (if registration has already been completed). The support team at Silver Oak Casino needs to understand what problem the visitor is facing.
3. If necessary, screenshots are attached to the letter.

Sometimes the administration may request additional information from the client for clarification. Further communication is also conducted by e-mail. If you did not receive a return letter from support, it is advisable to check the Spam folder.

Working Hours

The support service solves customer problems around the clock. The average response time in live chat is up to 5 minutes. If the load on the administration is large, it can increase by up to 20 minutes. There are also delays at night.

By e-mail, you need to wait for a response within 1 business day. If the problem is urgent and requires an immediate solution (issues of verification, cashout, deposit replenishment), it is advisable to use live chat on the site.

How to Contact the Support Staff the Right Way

Regardless of what problem the client encountered when working with an online casino, he must follow a number of rules when communicating with technical support:

• Communicate with restraint. Rough handling will not speed up a decision.
• It is important to include as many details as possible in the application.
• Remind about your problem if the answer did not come in 3 days (for live chat on the site — within an hour).

If the support ignores the message for a long time, the client needs to leave a new request.

Sometimes you can look for the answer to your question on thematic forums.

FAQ Section

There are several common questions that casino players solve through support.

How to create an account in the system. To register, you need to go to the official website of the casino and click on the appropriate button. In the form, only the login, password, and promotional code (if any) are entered. The visitor also agrees to the terms of the service and confirms that he is over 18 years old.

How to replenish an account and withdraw money from the system. Detailed information is shown in the table below.

Financial transactions timeframes. All operations to replenish the account are carried out instantly, regardless of the chosen method. The term for receiving money during a cashout is up to 3 days to a bank card and within 24 hours to other payment systems.

Legal age to create an account. Only visitors over the age of 18 can register at the casino. If during the check the administration has certain suspicions, it can request documents for verification.